Benchmarking: Contact Center Customer Satisfaction Measurement

Contact Center Customer Satisfaction Measurement Benchmarking Association

The Contact Center Customer Satisfaction Measurement Benchmarking Association conducts studies which look to identify the best practices surounding contact center customer satisfaction measurement for the improvement of overall operations of the members.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.

Courses Available From The Benchmarking Network:

  • Distribution, Logistics & Warehousing Benchmarking
  • Healthcare Benchmarking
  • Benchmarking Strategies on Accounting and Finance (AICPA live course)
  • Benchmarking (American Management Association
  • Customer Satisfaction Measurement (American Management Association)

For more on available courses, please fill out the form below.

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